An auctioned lot may be returned:
- If the wrong item was sent or delivered, and it is not damaged.
- If you return the merchandise, you must go to our sales area, present the merchandise with the original invoice and the credit card that was billed.
- In case another item or merchandise was sent by mistake or if the item has any manufacturing defects, a physical exchange is possible.
- If another item or merchandise was sent by mistake or if the item has any manufacturing defects, a full reimbursement will be made plus shipping charges.
- If you only wish to cancel your purchase, a reimbursement will be made for the amount of the merchandise, not including shipping charges and the guarantee deposit.
- The merchandise may be sent using preferably the same courier company that delivered the merchandise; please insure the merchandise fully and include the original invoice and a note explaining the reason for the return.
- If you send the merchandise by courier, please ensure you have correctly written the following as the addressee:
CARASA S.A. de C.V.
Paseo de las Palmas #1130. Lomas de Chapultepec. México DF.
Telephone: 5202-3549 / 5202-3429
Fax: 5202-3553
contacto@salvacentrum.com
As soon as we take delivery of your return, we will contact you to confirm replacement or reimbursement, as applicable.
If you have not received the merchandise, please e-mail us at: contacto@salvacentrum.com or telephone us at: (01-55)5202-3429 from 9:00 a.m. to 6:00 p.m. (Mexico City time zone is Central, DST observed).
Questions, suggestions and/or other comments? Please e-mail us at: contacto@salvacentrum.com
